Frequently Asked Questions

Everything you need to know about shopping with Helloween.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Simply visit our returns portal, print your prepaid shipping label, and send the item back in its original condition with tags attached for a full refund or exchange.

What payment methods do you accept?

Helloween accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.

Where can I find your size guide?

Each product page features a detailed 'Size & Fit' link. We provide specific measurements in both inches and centimeters to help you find the perfect fit for your body type.

Are your materials sustainably sourced?

At Helloween, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.